The representative was pleasant but could not help me apply for my husbands benefits or answer my questions, and booked me to see a counselor. Not only do I need to do a return trip, but there was no one who could see me for over a month! There was hardly anyone in the place on a Friday afternoon at 3:15.
Mostly young employees but they go out of the way to help. Need a number from a guard (old fashioned but quick) or sign-in on screwy, unrelible electronic number issuing machine. The numbers prevent squabbles! This location has shorter lines then other locations in Milwaukee. And like in most government offices a bit slow calling in customers after nose poking and pretending to be engaged in deep thinking. However, the office employees here are much more efficient and helpful then on 7th St & Mitchell or the unpleasant on Wisconsin Ave. I'm talking from experience. I recommend this office wholeheartedly.
Poor skill
They have no clue what their job is. They have no idea how to answer a simple question. I'm guessing none of them have a high school diploma.
Quick and easy for social security card but poor customer service. I read on social security website to wait 24 hours before going to DMV for duplicate name change driver's license but decided to verify with employee at SS location. She actually told me I could head over there now, with receipt from social security office and old card. I went to DMV, waited, took picture and everything; got up to pay and receive new license paperwork and was told I need to wait for physical SS card in mail. These employees clearly are NOT informed! Waste of time and gas money. I've also had issues with open hours...website states close at 3:30 but I arrived at 2:30 one day and they were closed - update your websites and train employees!
Us Social Security Administration is a US Local Government Office based in Greenfield, Wisconsin. Us Social Security Administration is located at 8455 W Layton Ave, Greenfield, WI 53228, USA.
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